Conflict of Interest Management Framework and Policy
Johan Hoole Brokers CC has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act. The Conflict of Interest Management policy is published on our website. You can also email admin@jhbrokers.co.za to obtain a copy of it.
Complaints Management Framework and Policy
Should you wish to pursue a complaint against a key individual or representative of Johan Hoole Brokers CC, you should address the complaint in writing to us at admin@jhbrokers.co.za. If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
TCF Policy
TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at the protection of consumers and clients.
Johan Hoole Brokers CC values its relationship with its clients and acknowledges that without any clients it would not have a business. The TCF principles are embedded in the culture of the FSP and it continuously strives to enhance the quality of its service offering to clients and through its interaction with contracted product suppliers.
Promotion of Access to Information Policy
This information manual provides an outline of the types of records held by Johan Hoole Brokers CC and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).